Anyone who travels with any frequency has likely encountered an instance where the airline overbooked a flight – they sold more tickets than they had seats to fill. While it is no big deal to bump a traveler from his/her flight in exchange for a seat on a later flight and perhaps a travel voucher, the same cannot be said when your infusion chairs get overbooked!
Join iQueue for Infusion Centers Product Manager Danielle Magrogan to examine techniques to minimize overbooking without increasing the workload of schedulers. Danielle will introduce the tools and processes needed to establish an effective escalation pathway or to improve an existing one.
- Minimize overbooking on the infusion schedule
- Give patients and clinics better appointment times
- Improve workload of the nurses and schedulers approving add-ons
- Reduce friction between staff from difficult to schedule appointments
Senior Product Manager
iQueue for Infusion Centers
Danielle Magrogan, Senior Product Manager, iQueue for Infusion Centers
Danielle Magrogan is a Product Manager for iQueue for Infusion Centers. In this role, she has led multiple customer implementations, facilitated product improvement initiatives and led the roadmap on Template Generation and Retrospective Analytics feature sets. In addition to her work at LeanTaaS, she has broad experience in research and innovation in e-commerce operations, medical and consumer products, automotive engineering, energy and fuels, and environmental science. Danielle holds a Bachelor's degree in Civil and Environmental Engineering from MIT and a Masters in Environmental and Water Resources Engineering from Tufts.